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After Hours Call-Out

Parts Department call-out rates.

Vermeer can facilitate an open shop arrangement to supply parts/materials out of standard business hours. Depending on the item required an after-hours order may not be practical to ensure the safety of Vermeer personnel working unaccompanied at facilities.

After hours support is available with the below standard service call-out conditions:

Standard Open Shop rate is $145.00 per hour, with a minimum call out of 3 hours ($435.00 + gst).

Hours are charged from attendee’s point of call to return.

Example: attendee is called out from Joondalup to Kewdale, 1.5 hours of 3 hours will be used in travel.

After hours and Public Holiday Service Department call-out rates.

Standard service call-out fee is $290.00 per hour plus mileage to and from point of breakdown.

Hours are charged from attendees point of call to return.

Example: attendee is called out from Joondalup to Kewdale, 1.5 hours of 3 will be used in travel.

CALL-OUT COLLECTION ADDRESS & PHONE

22 Ballantyne Road, Kewdale, Western Australia 6105

After-hours support is available for non-callout or open shop needs.

Vermeer Equipment of WA & NT’s standard employee hours are Monday to Friday, 7am to 4pm. We value employees’ right to disconnect laws, so we’ve implemented a rostering system to ensure our customers receive support outside standard hours.

An out-of-hours support request may include a service and support fee, depending on its complexity. Support staff will discuss details once contact is made. Please complete the form below to request support.

Please complete the form below to be provided with after-hours contact details.

By completing the below form you acknowledge and accept the above charges:

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